Controller Alarm Information to Record Before Asking for Support

When a controller alarm appears, the most valuable support step is clear evidence. A short message that includes the alarm screen, machine state, sequence step, recent changes, and production symptom is far easier to review than a general statement that the machine is not working.

Quick Answer

Take screenshots before clearing the alarm. Record what the machine was doing, what changed recently, and what the part or process looked like. If a video is needed, record only from a safe position outside moving areas.

What You May See

• The controller shows an alarm code, alarm text, warning, or stopped sequence.
• The machine stops during clamp, injection, table movement, heating, recovery, or safety confirmation.
• The alarm appears intermittently and is difficult to reproduce.
• Part defects or cycle instability appear together with the alarm.
• The issue began after mold change, material change, maintenance, setting change, or operator workflow change.

Likely Cause Areas

• The support team may not be able to identify the stopped sequence without the exact alarm screen.
• A missing recent-change record can hide the most likely cause.
• A part defect may point to the same issue as the alarm.
• A safe video can show timing, sound, movement, or operator workflow that is not visible in screenshots.
• Different machine series and table types require different review context.
• Repeated resetting without records can erase the pattern needed for diagnosis.

Safe Checks Before Adjustment

Stop automatic operation if movement, alarm, guarding, or operator safety is uncertain. Do not place hands in the mold, table, injection, or guarded area while movement is possible. Use photos, controller screenshots, cycle logs, and safe observation before changing several settings.

Diagnosis Path

1. Take a photo or screenshot of the alarm before clearing it.
2. Record machine model, table type, operating mode, and current production state.
3. Write down the sequence step: clamp, injection, table, heating, recovery, safety, or other.
4. Record recent changes in mold, material, inserts, settings, maintenance, or operator workflow.
5. Photograph related part defects, mold area, fixtures, inserts, and visible machine condition under safe stopped conditions.
6. Record a short safe video only if movement or timing matters and the video can be taken outside moving areas.
7. Note whether the alarm repeats every cycle, randomly, after warm-up, after loading, or after a certain station.
8. Send the evidence together instead of sending screenshots one by one without context.

Evidence to Collect

Check	Why It Matters	Evidence to Collect
Alarm screen	Exact wording prevents guesswork	Photo or screenshot before clearing
Machine context	Series, table type, and mode change the review path	Machine model, table type, operating mode
Sequence step	The stopped step narrows the technical area	Clamp, injection, table, heating, safety, recovery, or other
Recent changes	Most new issues begin after a change	Mold, material, setting, maintenance, or workflow notes
Safe visual evidence	Photos and video show symptoms that words miss	Defect photos, fixture photos, safe video if needed

What Not to Change Too Quickly

• Do not clear the alarm repeatedly without recording it.
• Do not send only “machine has alarm” without the screen and machine state.
• Do not record video from inside moving areas.
• Do not include private personal information in support screenshots or messages.

When to Contact Deboge

Contact Deboge with one complete package: machine model, alarm screenshot, sequence step, recent changes, defect photos if any, safe video if relevant, and current production condition. This shortens the first round of support questions.

Related Reading

• Machine Alarms & Issues
• Controller Settings
• Contact Deboge
• Troubleshooting Center
• Machine Support